|Over the years, our experienced staff have answered many common questions. You might find your question answered here!|
|Payment & Delivery|
|When will I receive my order?|
Perth metro area
: 2-5 working daysInterstate capital cities
: 3-7 working daysInterstate regional
: 4-10 working daysInternational
: Can be arranged. Please contact us
|What are the estimated postage costs?|
Joondalup Music Centre will deliver anywhere in Australia using Australia Post, or by our freight carriers, TNT & ExpressLink. Our freight rates are calculated on standard freight rates and insurance is available. Joondalup Music Centre delivers FREE in the Perth metro area for orders over $99.
A standard flat rate of $15 will be charged for delivery of items under $99 and should delivery of goods be unable to be accomplished due to no persons not being present to accept the goods, the goods will be taken back to the delivery depot resulting in the buyer incurring any charges required for re delivery.
If you would like an express delivery or any special circumstances befit your order contact Joondalupmusic.com.au and an agreement can be made as to the extra charges incurred.
Local and Interstate Freight Charges include GST. International freight does not attract any GST and is done using FedEx International priority. We suggest any international buyers contact Joondalup Music Centre re freight charges prior to shipping as calculations can vary according to the size and weight of the item purchased.
|What are the payment options?|
We accept most major credit cards including Visa, Mastercard, Bankcard, Diners and American Express, as well as money order, or direct bank deposit.
Credit Card: Please Note- We do not accept credit card payments from customers from outside of Australia- these transactions may be paid via Direct Deposit only.
Joondalup Music Centre will report to relevant authorities all attempts to make fraudulent transactions
Money Order: Please make payable to "Joondalup Music Centre" and mailed to:
Joondalup Music Centre- 24 Mercer Lane, Joondalup, Western Australia
Direct Deposit: You may pay by direct deposit straight into our bank through your financial institution. Please contact us for our details.
*Note that direct deposit transactions clear within 3 working days.
|Packing and Insurance|
All items are packed to a very high standard. We recommend insurance for all freighted goods, Insurance is calculated as $0.60 per $1.00 value and covers any damages or non-delivery of the order, except where there is no one at the receivers address to claim the goods.
Our staff will contact you before we send your order. Should you receive any damaged goods, please contact us immediately.
|Why Joondalup Music?|
|Why Joondalup Music?|
What makes Joondalup Music Centre such great place to shop for all things musical? We make it easy!!
We have a convenient location! Our new Joondalup Music Warehouse, arguably one of Australia's finest-looking music stores, is situated on Mercer Lane (cnr Winton Rd) and is in close proximity to the freeway and within easy walking distance from the railway station. Our Music school is conveniently located just a minute walk over the road from our shop on Winton road
We cater for everybody who enjoys music, stocking everything from grand pianos and keyboards, to a huge range of electric and acoustic guitars, P.A. systems, drums, recording equipment and effects, amplifiers as well as brass and woodwind instruments and have the school for getting you started on your first instrument.
|Security & Privacy|
|Is my online order secured?|
Yes. All online orders are made through a secure payment gateway (Stratapay).
Your privacy is our concern, your personal details will not be used for any other purpose other than for purchasing or any other related matter concerning Joondalup Music Centre and our associates. We will not forward your details to a third party without your written consent.