FAQs

Where are you located?

We're in Joondalup, WA. Our address is 4/101 Winton Rd. Look for the big guitar on the roof!

What are your trading hours?

Mon: 9am- 7pm

​Tues: 9am - 7pm

​Wed: 9am - 7pm

​Thur: 9am - 6pm

​Fri: 9am - 6pm

​Sat: 9am - 5pm

​Sun: 11am - 4pm

When can I expect my online order to arrive? 

Shipping Australia wide varies from 1-7 days or more depending on your location. We endeavour to have orders dispatched within 1-2 business days, so you will receive order confirmation immediately, and order tracking will follow in 1-2 days. From there you can track your package with the assigned courier.

 

Full shipping and delivery policy is available here.

 

Do you do repairs and restrings?

Absolutely. No appointment necessary! 

 

Do you offer lay-by?

We do! We offer lay-by that requires a 20% deposit on the advertised price of an item and payment must be completed within three months from the sale. Pre-order and special order items require a 20% deposit and payment to be completed within three of the item arriving in-store. We cannot accept layby online, so please call or e-mail to secure your new instrument!

*Sale and clearance items cannot be bought with layby.

 

Do you offer payment options like AfterPay, Zip or Studio19?

We do. More in formation available here.

Can I return my item?

We have a few option available for returns, warranty and service.

 

Full terms and conditions can be found here.

 

Do you accept online and phone orders?

We absolutely do!