Refunds, Returns and Lay-By
This Refund Policy applies to all purchases from us, unless otherwise stated.
(1) CUSTOMER SATISFACTION IS OUR PRIORITY
At Joondalup Music Centre, customer satisfaction is our priority.
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy.
Please read this policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.
(2) AUSTRALIAN CONSUMER LAW
(a) Under Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
(b) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law
(3) CHANGE OF MIND
We do not offer any refunds if you simply change your mind, or find the same product or service cheaper elsewhere.
(4) Notwithstanding the other provisions of the policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if:
(a) You misused the said product in a way which caused the problem
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it
(c) You asked for the service to be done in a certain manner, or if you asked for alterations to a product, against our advice, or you were unclear about what you wanted
(d) Any other exceptions apply under the Australian Consumer Law
(5) SHIPPING COSTS FOR RETURNS
(a) In the event that a product you purchased fails to meet one or more consumer guarantees under Australian Consumer Law we will bear any costs of shipping the said product (the 'returned product') back to us, as well as any costs of shipping any replacement product to you.
(b) If the returned product can easily be posted or returned, then you are responsible for organizing for the returned product to be returned to us. If the returned product is eligible for a repair, replacemnt or refund under the terms of this policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the returned product.
(6) REFURBISHED PRODUCTS
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
(8) RESPONSE TIME
We aim to process any requests for repairs, replacements or refunds within 30 days of having received them.
(9) HOW TO RETURN PRODUCTS
(a) You may contact us to discuss a return using the details at the end of this policy
(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase.
(c) You must proivide proof of purchase in order to be eligible for a refund, repair or replacement.
(e) You may return products to the following address:
4/101 Winton Rd, Joondalup, WA, 6027
(10) CONTACT US
If you wish to speak to us about this policy or about any refunds, repairs or replacements, you may contact us at
(08) 9300 0033