Shipping & Returns

SHIPPING POLICY

All orders are processed in store within 2 business days (excluding public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping times vary based on location, item and courier. Most items arrive in 5-10 business days.

Shipping charges for your order will be calculated and displayed at checkout. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@joondalupmusic.com.au with your name and order number, and we will look into it for you.

We also offer free in-store pickup. After placing your order and selecting in-store pickup at checkout, your order will be prepared and ready for pick up within 24 hours. We will send you an email when your order is ready along with instructions. Please have your order confirmation email with you when you come.